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FAQ's

When will my order ship?

*** UPDATE 6/30 Current production time is 5-7 business days for made to order items. If your need by date is quickly approaching please contact us. 

Most orders ship within 3-5 business days. This allows us to offer custom options, such as flower and bow tie colors, which are made to order just for you...your perfect pet accessory.

After that processing time we will ship your order with the method you chose upon checkout.  The exception to this is Express shipping. We process and ship those within 2 business days. 

You can find more information on our policies page. Questions about rush orders can be sent to: michelle@hellohazelco.com

Are your items handmade?

We take pride in the fact that many of our products are handmade in the USA using quality materials. We also outsource to local businesses and fellow small business owners whenever possible. 

Can I get a bandana with custom wording?

Currently we are not offering personalization. We do, however, have many options for flower and bowtie colors. Have something specific in mind? Contact us and we'll see if it's doable.

Do you offer wholesale?

We do! Contact Michelle for more information on our wholesale program: michelle@hellohazelco.com 

Do you ship Internationally?

Absolutely! We are thrilled to provide shipping to our customers local and worldwide! Please note we do not cover taxes or customs charged upon item arrival. Taxes and customs charges are the sole responsibility of the buyer. Please contact your local postal office for clarification on potential fees in your area.