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FAQ's

When will my order ship?

Most orders ship within 3 business days. Many of our products offer custom options, so we need time to create your perfect pet accessory. You can find more information on our policies page. Questions about rush orders can be sent to: michelle@hellohazelco.com

Are your items handmade?

We take pride in the fact that many of our products are handmade in the USA using quality materials. We also outsource to local businesses and fellow small business owners whenever possible. 

Can I get a bandana with custom wording?

Currently we are not offering personalization. We do, however, have many options for flower and bowtie colors. Have something specific in mind? Contact us and we'll see if it's doable.

Do you offer wholesale?

We do! Contact Michelle for more information on our wholesale program: michelle@hellohazelco.com 

Do you ship Internationally?

Absolutely! We are thrilled to provide shipping to our customers local and worldwide! Please note we do not cover taxes or customs charged upon item arrival. Taxes and customs charges are the sole responsibility of the buyer. Please contact your local postal office for clarification on potential fees in your area.