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FAQ's

When will my order ship?

Most orders ship within 3-5 business days. This allows us to offer custom options, such as flower and bow tie colors, which are made to order just for you...your perfect pet accessory.

After that processing time we will ship your order with the method you chose upon checkout.  

You can find more information on our policies page. Questions about rush orders can be sent to: michelle@hellohazelco.com

Are your items handmade?

We take pride in the fact that many of our products are handmade in the USA using quality materials. We also outsource to local businesses and fellow small business owners whenever possible. 

Can I get a bandana with custom wording?

Yes, we do offer personalization! Have something specific in mind? Contact us by email at michelle@hellohazelco.com and we can discuss your amazing idea!

Do you offer wholesale?

We do! Contact Michelle for more information on our wholesale program: michelle@hellohazelco.com 

Do you ship Internationally?

As of right now we are shipping to the US and Canada only. 

How do I clean my bandana?

Burlap bandanas are spot clean only.  Warm iron on reverse.  Do not iron over lettering or ribbon, they will melt.  Burlap also needs to be kept out of the sun otherwise it will discolor. If including your bandana in a shadowbox, consider hanging it away from a window or direct sunlight. 

Cotton bandanas can be washed cold delicate and hung to dry.  Warm iron on reverse, avoid the lettering.